LEGAL / LAST UPDATED 7 OCTOBER 2026

No-refund policy.

All ALITA license purchases are final. By completing a purchase, you acknowledge that ALITA is a digital product and that a unique license key may be issued immediately after payment verification.

No refunds after purchase

We do not provide refunds, exchanges or credits for change of mind, trading losses, unmet profit expectations, a change in strategy, failure to use the software, device changes, or failure to follow installation instructions.

Cancellation policy

You may leave or close an unpaid checkout at any time, and no payment will be taken. Once the owner verifies payment and assigns a unique digital license key, the order cannot be cancelled.

Before you purchase

Please read the product description, license agreement and trading risk disclaimer carefully. Contact support with any product or compatibility questions before paying.

Technical support

If you experience a genuine technical issue with activation or installation, contact support. We will make reasonable efforts to help resolve the issue, but support does not create a right to a refund.

Legal rights

This policy does not exclude, restrict or override any consumer rights that cannot legally be excluded under applicable law.

How to contact us about an order

Email admin@alitabot.co.za with your order number, the email address used at checkout and the reason for your request. We will review the request and reply with the next steps and any applicable processing time. This policy has not been independently reviewed by South African consumer-law counsel; it does not remove consumer rights that cannot legally be excluded.